Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998), and will only pass it on when required as part of the business services we provide for you, as required under UK law. This would usually take the form of passing your information to a courier to enable delivery.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We offer the opportunity for you to refuse any marketing email from us.
The type of information we will collect about you will be only for the purpose of processing your order and includes your name, address, phone number and e-mail address.
We will never collect sensitive information about you without your explicit consent. We do not collect any information which may be deemed “sensitive personal data” under the Data Protection Act 1998.
We do not have access to your credit card details as e use a 3rd party trusted payment processor that uses a secure 128 bit Secure Socket Layer server, as indicated by the padlock symbol in the url field.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
Orders
Confirmation of your order is sent automatically sent by e-mail after you have completed your purchase. This acknowledgement e-mail does not form an acceptance of your order and we reserve the right to cancel your order without liability until goods are dispatched, at which time this forms a contract between you as the customer and us as the vendor. You can amend your order at any point until the final payment page, so please ensure you check your order and address details prior to completion.
Stock availability of certain goods is not guaranteed or displayed on our website. In the event that you purchase goods not in stock, we will inform you of the delay. You have the right to cancel your order in exchange for a full refund if you do not wish to wait.
Prices
We reserve the right to adjust prices, special offers and specification of products prior to your order at any time on our website, for reasons including and not limited to a general price increase by the manufacturer. We also reserve the right to withdraw any products or special offers at any time prior to your order. In the very rare event that an error has been made in pricing or regarding a special offer, we reserve the right to contact you to ask if you wish to proceed at the correct price or cancel your order, in accordance with Trading Standards guidelines.
Payment
We accept most major credit and debit cards, in addition to PayPal. Payment will be debited from your card at the time of purchase. Orders will only be processed upon successful completion of security and validation measures by the card issuer. We are not held responsible for non-receipt of goods where payment has not been completed successfully.
Dispatch and Delivery
Delivery costs are set out on our shipping page.
We cannot be held responsible for orders not delivered if incorrect address information was supplied at checkout, so please check your delivery details carefully.
We dispatch goods ordered by you as available, using the method of delivery you select when ordering. We send a dispatch confirmation e-mail when we dispatch your order. We aim to deliver products within the timeframe specified on our shipping page. Delivery can occasionally be subject to delays outside of our control and we cannot be held responsible for such delays.
International orders may be subject to customs charges, which are liable to be paid by you as the customer. We suggest you investigate expected customs charges prior to making your order.
Returns and Cancellation of Orders
Legal compliance
Our refunds and returns policy complies with the EU Distance Selling Directive (October 2000) and the UK’s Consumer Protection (Distance Selling) Regulations 2000, which covers all UK transactions where the vendor is not present with the customer at the time of sale and does not include business contracts.
Your rights as a consumer
In accordance with the UK law, you are entitled to a 7 day 'cooling off period' in which you have the right to cancel your order without reason and receive a full refund, less delivery costs incurred by ourselves. The law obliges us to refund your payment within 30 days of your cancellation, subject to the return of goods in an unused, unopened and re-saleable condition.
How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 days 'cooling off period’, please contact us or write to us at the following address:
Beautifully organic
5 St. Andrews Grove
Luton
Bedfordshire
LU3 1FE
Please include the order number or your name and address. Unwanted goods must be returned to us within 14 days of delivery to the above address, again including your order number or name and address. Please re-use the original packaging where possible and take care to insure your goods during transit by obtaining a proof of posting receipt from the Royal Mail, or by using an insured courier.
We cannot accept liability for goods lost during transit. Please keep the proof of posting receipt in the event that the parcel is lost in transit, as you will need this to make a claim with the company you used to return the goods. Postage costs are to be paid by the sender.
In addition, Miessence offers a 30-day money-back guarantee on its entire product range including cosmetics. If you are unsatisfied with any Miessence product, please contact us within 30 days and we will report the issue to Miessence and obtain a refund on your behalf and then refund you accordingly.
In general, aside from Miessence, cosmetics are exempt by law from return unless unopened, due to hygiene issues. Once cosmetics are opened, they cannot be returned unless faulty. Refunds of returned cosmetic products will be issued after thorough inspection of goods to ensure that they are suitable for re-sale.
Refunds
Orders which were subject to free shipping will be refunded less a nominal shipping charge if the return brings the order below the required minimum amount for free shipping. Refunds will be initiated directly to your credit or debit card within 7 days of your cancellation. No charge will be applied for your cancellation within the 7-day cooling period, providing goods are returned in unopened, unused and in a re-saleable condition.
Faulty/Damaged Goods
Whilst we take every care to ensure your order arrives in perfect condition, we aim to ensure any problems are rectified quickly and to your satisfaction.
Please contact us to notify us immediately should such a problem occur.
Security
At checkout, you have a choice of payment through PayPal as an account holder, or via credit or debit card using Stripe’s secure payment processing gateway. Beautifully Organic does not have access to, or store card details.
PayPal is a leading payment payment platform that meets firewall specifications of all major UK banks. Your credit card information is encrypted using 128-bit encryption to ensure that your transactions with us are secure and inaccessible to others. Once the information reaches PayPal, it is held encrypted on secure servers .
PayPal is the safer way to pay online. It keeps your details safe from others and can help you get your money back if something ever goes wrong. PayPal verifies that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). PayPal stores your personal information and ensures it is heavily guarded, both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, PayPal does not directly connect its firewall-protected servers to the internet.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry. To accomplish this, Stripe deploy best-in-class security tools and practices to maintain a high level of security at Stripe.
Cookies
Our shopping cart system uses cookies, small pieces of text information, to help maintain your shopping basket and to enable you to retrieve items stored in your basket at a later date. You can usually modify your browser to disable cookies if preferred. The information collected in this way can be used to identify your IP address unless you disable cookies in your browser.
If you have any questions/comments about privacy, you should contact us.
Severance
Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.
Law
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be finalised in English only and that no public filing requirements apply.